Ordering, Shipping, Returns & Refunds Policy

All orders are sent from our warehouse within 3 business days (Monday to Friday). We are closed during weekends.
Standard postage orders usually arrive within 5 to 7 business days, depending on your location. 
  
Please note: due to the current restrictions, delays are possible.
 
We only cater for the Republic of Ireland and Northen Ireland at present. we do not send orders to any other locations.
Shipping 
 All orders are shipped via standard eParcel services with Fastway.
Our Parcel Flat Rate for Handling and Shipping for all standard orders is 7 and this is included in your order at checkout.
You will receive a tracking number once your parcel has been processed.
Free standard postage is available for all orders that reach €100.
 
Order Pick-ups
Order pick-ups are not offered at moment.
 
Returns & Refunds
We do not accept returns of products that have been opened or used.
If an item  is missing in your order or you have received the wrong item, please contact us as soon as possible and we'll rectify the error.
If your order has arrived with leaks, please contact us with a photograph of your order, within 48 hours of receiving it.
For customer care please send an email to contact@thecurlylook.com
Note: Please inform your phone number when you confirm the order in order to the driver be able to contact you if finds any challenge to delivery your order.